Reflection paper Essay Example | Topics and Well Written Essays - 500 words - 5

Reflection paper - Essay ExampleBeing a convenience store, we are very(prenominal) ablaze about our commitment to customer service.When an employee is new in the nerve, he is introduced to the vision and mission statement of the company. This makes all our employees aware of the things that the company values thus, he is fitted to work within these values and eventually it is instilled in him. It is in our companys refinement to make the employee feel fulfilled. The company believes that the employees should be provided with never-ending opportunities for growth. Our organization believes that the job of every employee should eternally be a learning experience for them. Furthermore, management emphasizes team achievement rather than personal gains of the employees.There are several(prenominal) factors which I like in our organizational culture. I appreciate very much the sense of belongingness that I feel in the organization. We as managers are always consulted in various aspec ts which affects our work. Management is always ready to hear our opinions and accept our suggestions. Team building and employee empowerment is a positive attribute of our organization.One of the things that I do not like about our culture is that sometimes I feel that the customers satisfaction is over emphasized. There are times when it is difficult for us to deal with some of the customers request but we still have to go out of our way to please them. I understand however, that it is necessary because our industry is very competitive. If we displease a customer, we might drive them away from our store. Another thing that I do not like about our organizational culture is that at that place are times when an individuals effort is not given much importance. This is because team effort is always emphasized.As a manager, I intend one way that I can positively impact our organizational culture is by mentoring my staff to be more conscious of the needs of the customers. Since our cul ture