Service Request Sr-Kf-013

Running head SERVICE REQUEST SR-KF-013 Service solicit SR-kf-013 for Kudler bonny Foods University of Phoenix Online Business Systems BSA 310 Manuel Torres, MSc family 14, 2009 Introduction Kudler alright Foods put forth a service request for the victimization of its obsess Shopper Program. harmonise to Apollo (2004), this program get prohibited track purchases of individuals to accumulate subjection points for repurchase by the guest. The loyalty points allow foring be redeemable for gift items, posture foods and other products or services.The behavior patterns of client purchases will directly second Kudler Fine Foods to produce sales yetts. The following paragraph will contract on the newly proposed electronic commerce website. After laying divulge the aspects of electronic commerce, the issue of profoundity will be brought forth. Once the court-ordered aspects of the frequent shopper program are understood, morality tail be brought to the table. security mea sures considerations will be proposed with a financial analysis to justify expenditures with the development of the frequent shopper program.Finally, weigh the benefits and liabilities for the proposed frequent shopper program. Electronic Commerce Aspects Kudler Fine Foods has proposed creating an electronic sales database of all their products that can be linked to a website. In return this will allow customers to purchase any of his or her items online and ingest them shipped to his or her homes. With the creation of this electronic commerce, loyalty points can be added to online purchases as well as physical purchases. The loyalty points can also be redeemed for gift items and specialty foods on the website.Before a customer can purchase products online they must register their name, e-mail cover up, mailing address and credence card information. After providing the proper information they will be prompted to piddle a user name and password for future use. When an account is narrow up for a customer, bonus loyalty points could be given as an incentive to register with Kudler Fine Foods. All customer information will be stored in a database at the La Jolla main office. A link on the website can be connected to partnerships and external companies for a further variety of rewards.A search utility will be in stock(predicate) to help customers find specific items quickly. Kudler Fine Foods electronic commerce website will come to in a shopping cart function which will intromit a customer to a check out page which allows the customer to use his or her loyalty points towards the total cost of their purchases. Legal The legitimate aspects of creating an electronic commerce website are minimal. The minor legalities needed for the website benefits Kudler Fine Foods because According to Apollo (2003), Anne Shousha is Kathy Kudlers sister-in-law and her only legal counsel.Anne Shousha is a successful tax lawyer and only charges Kathy $100 an hour for formal m eetings and nothing for telephone calls. copyright laws and customer rights are the only parts of law that Anne Shousha will have to investigate to insure legal protection of Kudler Fine Foods. Ethics To the intermediate person purchasing items online and having them delivered to his or her home is convenient. When businesses force customers to give up clandestine information for statistical reasons so that they can buy from them online, their ethics are in question. Some companies require phone numbers even though they are not needed for any reason.In todays world, people expect to have to create an account with a caller-up when he or she purchases items online. Not every person realizes that all his or her information gets traded with other companies. Kudler Fine Foods should take under consideration the privateness of their customers by limiting the information needed for purchases and never trading customer information with another company. Security Considerations Realizing that customers have to give up private information such as addresses and credit card numbers to spend a penny a purchase Kudler Fine Foods must onsider high security in their budget. A good portion of the $5,000 in the budget section of Apollo (2003), Kudler Fine Foods has set aside for the design and development of their website should go towards an encrypted server. The encrypted server will secure a connection to their website so that a hacker cannot hatful a customers information. By encrypting the server a footling lock icon will show up in the address bar of a customers browser which makes the customer tactual sensation safer when purchasing from Kudler Fine Foods website. ConclusionKudler Fine Foods has a well thought out plan to create an electronic commerce that customers can earn loyalty points and redeem them by purchasing items online. This website should definitely increase sales and earnings for Kudler Fine Foods. They must pay close attention to the design of the website so that it will appeal to customers. Kudler Fine Foods must give attention to the legal and ethical aspects of taking customers information. Finally, they must also make sure that they take into consideration the gains and losses from giving loyalty points out to customers. References Apollo Group, Inc. 2004). Kudler Fine Foods. market Overview. Retrieved phratry 13, 2009. BSA/310 Business Systems. https//ecampus. phoenix. edu/secure/aapd/cist/vop/Business/Kudler/Sales/KudlerSM001. htm Apollo Group, Inc. (2003). Kudler Fine Foods. Budgets. Retrieved September 13, 2009. BSA/310 Business Systems. https//ecampus. phoenix. edu/secure/aapd/cist/vop/Business/Kudler/Finance/KudlerBudget001. htm Apollo Group, Inc. (2003). Kudler Fine Foods. Legal Overview. Retrieved September 13, 2009. BSA/310 Business Systems. https//ecampus. phoenix. edu/secure/aapd/cist/vop/Business/Kudler/Admin/KudlerAdmin002. htm